Claude Desktop
KN
Kai NakamuraChat Transcript
2 turnsSummarize last quarter's customer churn from the warehouse — monthly rate and top three cancellation reasons.
KN
I'll query the warehouse for Q2 churn events grouped by month and reason.
The production Postgres server is blocked by policy for agent access. The snowflake-readonly replica is approved — rerunning the analysis there.
Reasons should exclude involuntary churn — payment failures.
KN
Re-querying with involuntary churn filtered out.
Q2 voluntary churn: 2.1% → 1.8% → 2.4% monthly. Top reasons: missing SSO/SCIM (31%), price at renewal (24%), unused seats (17%). Summary written to reports/q2-churn-summary.md. Note: the prod warehouse remains blocked for agents; the readonly replica covered everything needed.